Multiple projects within a business

Alex Cropper

Hi

I look after a number of websites which all belong to one external company.

I have setup one service desk for the user of this company to enter issues, as I dont really want a seperate service desk for each website.

What is the best way to charcterise each of these sites as this needs to visible throughout the issues workflow and in the agile boards?

Should each site be a seperate project?

Thanks

Alex

Mel Paisley

Hi Alex,

If you want to have only a single service desk portal for multiple sites the best bet would be to use a single project for your issues (as having one service desk for multiple projects isn't possible).

You might want to create 'groups' in your customer portal for each website, and then include your possible service desk tasks for each portal under the groups.

You could also add a custom field called website for example, which you could automatically set so that issues could be sorted according to the website the request was in relation to.

See Organizing your Customer Portal for more information.

I hope that helps!

Mel