Having an Agent from one JSM Project create a linked Issue in another JSM project

Thomas.Tschuor

I would like an agent from one JSM project to create a new linked issue in another JSM project where they are not an agent. Is this possible? I am able to do this as an admin but it looks like the agents of project A cannot create a new linked issue on project B.

What permissions do I need to give to Agents on project A to be able to create a new linked issue in project B and then be able to update that project in the portal just as a customer could do. For Agent from project A creates a linked issue in Project B and is then asked to fill out a form on that linked ticket in Project B. I have added the Agent from Project A as a participant to the issue in Project B and they are already the reporter if that issue in Project B but they still cannot see the ticket in the portal under show me the tickets I have created. 

Thanks

T2

Benjamin_tmh9yg

Hi @Thomas.Tschuor ,

 

Here's the documentation what needs to be done in order to link tickets between project

 

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-linking/#

You should also have browse project permission in order to see the tickets to link as well. 

 

Hope this helps.