Using a manual trigger to change request type of an emailed request

Question

I am trying to create a manual trigger action that will allow me to change the request type of an emailed request.  How do others handle this?

Corey Papastathis · Answer

I was able to use the move option instead of a rule based solution.  It takes a few clicks but accomplishes what I need to happen.  Switch it to a different request type and add needed info.

Thanks Jack.

Jack Brickey · Answer

hi @Corey Papastathis , you may already be aware, but if not, it is important to understand that the request type is associated with an issue type. So the process should be to change the issue type and then the request type. Is there a reason you want to use a manual Automation for this vs. simply editing in the issue view?