How to have a ticket created in another board to show up in my Jira board?

Question

I adjusted the 'Platoon' project filters to have the tickets show up in their board from "Spectrum 1" but it's not working.. it is working when I added other projects to the Platoon filter but not the "Spectrum 1"...Can you advise on what I'm missing here.

Thank you!

Tommaso Gionfriddo _Adeptask_ · Answer

Ok, so nothing looks to inherently wrong with your query.

The next thing to test is whether you get any results when you run the following query.

project = "Spectrum 1" and "Platoon Team[Checkboxes]" = Yes

If no issues are returned. Please double check that the issues in Spectrum 1 have the Platoon Team field available, and that the value on the relevant issues is "Yes"

If issues do show up, then could you please confirm that the issues in the Spectrum 1 project use the same statuses as the issues from the other projects? If not, then check the board's column configuration, and ensure that each of the statuses for the Spectrum 1 project's issues are mapped correctly to columns on the board.

Also a suggestion to simplify your overall JQL experience. If you ever want to search for one of a group of values, eg. project = X or project = Y etc., you can use the IN relation, instead of =. IN allows you to provide a list of values, which are then evaluated as if you had written field = val1 or field = val2. This works for most fields.
The syntax of this is

fieldName IN (value1, value2, "Value 3")

So you could rewrite your query as

project IN (
  Align, 
  "Spectrum reach", 
  BCBSM, 
  Fender, 
  Genpact, 
  AddTheRestHere
)
AND
"Platoon Team[Checkboxes]" = Yes
ORDER BY Rank ASC

Youmna Alomari · Answer

Sure!

Tommaso Gionfriddo _Adeptask_ · Answer

Hi @Youmna Alomari ,

could you please provide the full JQL query? Without seeing it whole, I'm unable to confirm that it is not the issue.