Opsgenie is firing unwanted alerts to JSM

Kay_8f3uo0

Opsgenie was configured to fire alerts to JSM and JSM automation create incidents from those alerts but alerts from other departments that uses opsgenie is also being fired to JSM and incidents are being created which I do not want.

 

I edited the JSM automation to only create incidents from alerts using issue field conditions such as the summary and description from the alerts (the naming convention for the wanted alerts is different from that of the unwanted ones) yet incidents are still being created from the unwanted alerts.

 

How do I fix this? 

Melo_45tw58

Hi @Kay,

It's been a while since I used Opsgenie, but I used to create issues/incidents in JSM via an integration configured on the Opsgenie side. Have you checked those settings? You might need to adjust the filter or scope there.

Hope this helps.

Cheers,

Melo