How to create new column to calculate Age of tickets?

Prajakta Marotkar

Hello,

I want to visualize the aging of tickets according to the no. Of open days and assignee in a project. For that I want to create new column named as "Age of ticket" that contains the number of days from the created date  the ticket is opened and not been resolved and closed till date. 

I tried with the created < now() and status != closed. I am getting the partial output of opened tickets but need to count the days the ticket is opened.

Need help to create new column where I get the direct count i.e. the number of days the ticket is opened for. 

Mehmet A _Bloompeak_

Hi @Prajakta Marotkar

Welcome to the Atlassian Community!

There is no built-in solution for the age of issues in Jira. If you prefer using a marketplace app, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. To get a report of issue ages, you can use lead time (the time interval between the moment an issue is requested to the moment it is completed) and have a look at Lead Time for Each Issue report.

For further details, you can have a look at Status Time Reports How to Videos and Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters article.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

If you have any questions, feel free to schedule a demo with us.

Hope it helps.