SLA breached - Time to resolution

Question

I have set up an alert using Jira automation to send an email a day before a ticket breaches its SLA. However, the automation is not triggering. The ticket is in the "In Progress" state and is 24 hours before the breach, but the email notification is not being sent.

I used the trigger "when SLA will breach in the next 1 days" in the automation field.

Vitaly_Berezovsky_SaaSJet · Answer

Hi @Rajan Dangol

You can try our add-on SLA Time and Report for Jira.

If you need to configure the SLA so that it first sends an email up to 24 hours before the SLA breach, you can implement this using the SLA settings.

Rajan Dangol · Answer

time to target has been automatically set as 24hr.

Rajan Dangol · Answer

Hi Sam,

Thanks for an update. For the highest priority SLA, it is using 24/7 calendar.

-Rajan