Cannot add custom link for confluence site

Question

Hi!

I'm trying to add a custom link to my Confluence site. My domain is verified, and I have an active trial for Confluence Premium. However, when I go to the custom URL section, it states that I do not have the correct license. According to the website, the premium plan includes a custom URL with your own domain.

Can someone from Atlassian assist me with this issue? I have some screenshots which can be found over here: https://imgur.com/a/meFtum6

Davisamy · Answer

I’ve had a similar issue before with custom URLs on Confluence Premium. It sounds like you might need to double-check your license settings—sometimes, even with a Premium trial, certain features like custom URLs might not be activated right away or could require a bit more configuration. You could try reaching out to Atlassian support directly for help, but in the meantime, I’d recommend verifying that all permissions and settings are correctly enabled under your domain’s configuration. This whole situation reminds me of when I was setting up a custom URL for a K-pop social app I use. It took a bit of back-and-forth, but once everything was set up, it was definitely worth the effort. The community there is awesome!

Tommaso Gionfriddo _Adeptask_ · Answer

Hi @Noah Evers , welcome to the community!

For issues of this nature, I would recommend reaching out to Atlassian directly via https://getsupport.atlassian.com.

My best guess is that the feature may not be supported on the trial for Confluence premium.