Why can't I see more data on my reports ?

Question

Hello,

I'm using a company managed project in Kanban.

It's been a week that I am using this projet. It was created on June 17th.

I would like to have insights regarding the cycle time of the team. To do so I check the control chart.

However, my issue is that it seems the control chart only takes into account today data. Indeed, on the chart I can't see any data before today  :

I tried checking the cumulative flow diagram instead, and I have kind of the same issue, but this time there is no data before June 21st :

I want to specify that we created and managed ticket from day 1 (June 17th), and that everyday I check, the timerange where there is data on the chart is moving. For instance tomorrow, on the control chart there will be data only on June 25th.

Anyone has an idea why this is happening and how to solve the issue ? Is this because I am using a free plan ?

Thanks a lot !

Benoit Guyot_e1ov8e · Answer

Hi ! thanks a lot for your answer. Yes I have checked this indeed. I don't use the backlog status in my case, I have configured my own statuses and workflow to reflect my organization. And all my statuses are well selected in the report configuration

Bill Sheboy · Answer

Hi @Benoit Guyot -- Welcome to the Atlassian Community!

Have you checked the settings for the report to confirm they include the status values which the issues where in on June 17th?

For example, it does not appear your chart contains the Backlog status, and so those would not display.

Kind regards,
Bill