Is there any way to get the list view in Jira Service Management - Dashboards?

Question

We want to get the list view in a Dashboard. The list should include several columns.  For an example, I want to get major incidents in past 7 days, in a list view, which contains columns such as, ticket number, assignee, assignment group, priority, created date, short description,

Hannes Obweger - JXL for Jira · Answer

Hi @Rathnayake, Malshani

welcome to the community!

Did the "Filter Results" gadget work for you?

If you’re looking for a more advanced list view for Jira Service Management, you may want to have a look at the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including any JSM-specific fields - much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

This is how it looks in action:

As every sheet in JXL is powered by a JQL query or a saved filter, you can pull in any issues that you are interested in, from any number and type of projects.

I should add that JXL doesn’t currently offer a dashboard gadget (but will do so soon!), however many of our users simply use a JXL sheet as a de-facto dashboard.

Any questions just let me know,

Best,

Hannes

Danut M _StonikByte_ · Answer

Hi @Rathnayake, Malshani,

Jira's Filter Results gadget is the best option for what you're looking for.

Take also a look over this article on how to improve your JSM dashboards: https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369

Danut.

Jovin · Answer

Hey @Rathnayake, Malshani

For this you'll want to use the "Filter Results" gadget on your dashboard.