As the Training Manager for a Software Company, I was tasked with relocating our User Guide from its former online platform to Jira Knowledge Base. While I am nearing completion of the content migration, there remains the need to verify how customers can access this material.
Upon review, it became apparent that Jira offers two levels of access: making a space public with anonymous access, allowing anyone on the internet to search and retrieve the content (including our competition), or restricting access to Jira users, necessitating individual set up for each customer within Jira in order to grant access to our Knowledge Base.
I understand that Jira Knowledge Base is primarily designed as an internal sharing solution. There is also an option for sharing a 'public' link with specific pages when customers require access to single pages containing technical information. Has anyone found a viable workaround for this scenario? As I understand that Jira KB (or Confluence) is not intended for external content sharing, I am considering seeking another solution such as Zendesk which is purpose-built for this requirement. The primary reason being my preference for Jira's editing tools when creating and publishing content.
Your input and suggestions are greatly appreciated. Thank you in advance!
