Rich Customer Conext - Create queues based on customer details - Filters?

Sean Button

Hey all,

I'm starting to explore the use of Rich customer context vs just having People as Asset Objects in JSM.

Would anyone have advise on Querying the fields and enhancing Service Management project reporting /filtering capabilities?

Documentation appears a little light so hoping someone might share some real world uses and examples.

Trying to achieve to query all the issues in a project where customer attributes reflect true.

for example

All issues where Reporter's location is emea for example

All issues where department is sales 

 

Any advice is appreciated,

Sean

 

Lacy Saute

Hi Sean, You can used a JQL query such as reporter in customerDetail("Location", "EMEA") or reporter in customerDetail("Department", "Sales"). Here is a link to the related documentation.