How can I add a user as a watcher to all tickets in a project and set them as default

Question

How can I add a user as a watcher to all tickets in a project. The request is to default the users as Watchers when any ticket is created in this project.

Duc Thang TRAN · Answer

Hello @Shefali Tayade

In my opinion, assuming you only have project admin permissions, for existing tickets you can create an automation: use a JQL query to find all existing tickets that don't have the person as a watcher,

then create an automation with :

* a schedule and the scope set to your JQL query.
* The action will be "Manage watchers" -> "Add watcher."

For future tickets  create an automation with :

* a trigger on ticket creation and a condition that checks if the user is not a watcher.
* If not, use the same action: "Manage watchers" -> "Add watcher."

Ste Wright · Answer

Hi @Shefali Tayade As in, add a set of users to every issue created? Or add them as a one-off? You can do both using Automation. --- Add as Issue Created The rule might look like this... * Trigger: Issue created * Action: Manage watchers* Add these watchers = --- Add as a One-off You can use a Scheduled Trigger to do this. For this rule, don't worry about the schedule you choose to run against, you only need to run the rule once, then you can deactivate it. * Trigger: Scheduled* Run a JQL search... = TRUE (check box)* JQL = * Only include issues that have changed... = FALSE (uncheck box) * Action: Manage watchers* Add these watchers = Once you've published the rule, click on the breadcrumbs (...) in the top-right corner, and select "Run rule" to activate it immediately. You can then either deactivate the rule, or delete it from the main rule list. --- Let us know if these work for you! Ste