We want to implement a rule using automation for Jira, to identify a duplicate custom filed value

prasad biddika

 

We want to implement a rule using automation for Jira, to identify a duplicate custom filed value.

 

The custom field name is "JIL" which is a number field, if a customer submits with duplicate custom field value the issue automictically set to CLOSED status.

Please help to implement the automation rule.

 

Thanks

 

Ste Wright

Hi @prasad biddika 

This should work:

• Trigger: Issue created
• Action: Lookup issues
  • JQL - JIL = {{triggerissue.JIL}}
• Condition: {{smart values}} condition
  • First value = {{lookupIssues.size|0}}
  • Condition = greater than
  • Second value = 1
• Action: Transition Issue
  • Destination status = Closed

---

The rule:

• Activates on issue creation
• Retrieves a list of issues which have the JIL set to the number provided in the existing ticket
• Checks the size of the issue list is not more than 1
• If it is, transitions the issue to "Closed"

Ste