"Request participants" type for custom field

原口 徹

A custom field named "Request participants" is initially equipped in JSM and its type (class, object type, whatever) is "Request participants".

I'd like to make a custom field of the type to hold latest (but not all previous) e-mail recipients, but the type seems been finalized and being not available to end users.

Is there any way to create a custom field with JSM internal object type such as "Request participants" ?

 

John Funk

Hi @原口 徹 

You should be able to create a multi-user picker custom field. And then create an automation rule that updates the field to add the users from the Request Participants field whenever it changes. 

So, create the rule based on a Field Value Changed trigger. Select the Request Participants field. 

Then add any Conditions you might need. 

Then add an action for Edit issue and select the new custom field. In the blank are for the custom field put: 

{{issue.Custom Field}}

{{issue.Request Participants}}

where the text Custom Field is the ACTUAL EXACT name of your custom field (case matters!). This will make sure it keeps adding to your list instead of overwriting it every time.