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Can agents create KB articles in the knowledge base that comes included with JSM?

Rob Horan

My understanding of JSM with no Confluence licenses is that the "included with" knowledge base translates to using a free plan of Confluence.

Let's say you have 200 JSM agents. Can all 200 create KBs from within JSM and get all other functionality?

Accepted answers

Robert Wen_Cprime_

Hi Rob.

Yes, one of the things that you do in this situation is set up a free Confluence plan and connect it to your JSM project(s).

Your 200 agents can create KB articles and view those articles from within JSM.

All comments

Robert Wen_Cprime_

Hi Rob.

Yes, one of the things that you do in this situation is set up a free Confluence plan and connect it to your JSM project(s).

Your 200 agents can create KB articles and view those articles from within JSM.

Mark Higgins

Hi @Robert Wen_Cprime_

I did not know that. Thanks for the tip.

Mark

Rob Horan

Thank you @Robert Wen_Cprime_

Are there any specific configurations that need to be in place?

Robert Wen_Cprime_

Take a look at these articles.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

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