How to remove one of the options when submitting a request?

Chris Higginbotham

We have an old project that I am needing to remove when a user is selecting an issue to submit to our backlog.

I don't want to delete the project, but I just want to remove the option from being available on the page where users select where they're having a problem.

When a user logs a ticket within JIRA, we direct them to a page where they can select 5 options related to where they're having a problem (Salesforce requests, app dev, data requests, accounting and finance and Vitruvi). I am wanting to remove one of these selections from being available on this intake form. 

When searching how to do this though it doesn't seem like we have "Forms" setup since this is a common solution when looking online but I am not seeing that we have it within our environment.

I've attached a photo of the intake form we have, I am wanting to remove the last option on this page (Vitruvi).

Chris Higginbotham

Issue was that I was looking at the wrong project to modify. If I went to the project that all the intake tickets are logged to I was able to go into those settings and remove the "Vitruvi" project from the display there

 

On the right project within project settings > Portal settings > From here you can remove the portal groups that you'd like.

 

Also within the project settings > Request Types > Think I removed something related to the Vitruvi project here as well so it would no longer display on the intake form.