Create User via API = You must specify the products

Question

We have been using ServiceNow to create new users in Jira via an API for a while but something has changed in the last few weeks. The error I'm receiving is shown below.

I've tried specifying "Product" and "Products" both as string values and as an array, and as per the documentation in the link below, I've tried every name of product I can think of. Nothing has so far worked.

Can anyone provide any pointers please.

{
    "Action Status": {
        "code": 1,
        "message": "Error:  You must specify the products that user can access. (Process Automation.5048af621bbe46105d9aa860f54bcbd4; line 4)"
    }
}

https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-users/#api-rest-api-2-user-post

Andras M_ · Answer

Hey @Adam Wordsworth

Could you share the an example of the payload that triggered the issue on the endpoint you've shared and the payload that fixed it?

Adam Wordsworth · Answer

@Andras M_ Thanks for the solution, I had the same issue for adding users to a group. Would it be possible to update your documentation?

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-groups/#api-rest-api-3-group-user-post

Cheers

Andras M_ · Answer

Hey @Mark Van Loock

As of May 9th 2024 the products field has become mandatory when creating users (see changelog and the deprecation notice for more information).

Valid product name for the products field: jira-core, jira-servicedesk, jira-product-discovery and jira-software. To create a user without product access, set this field to be an empty array.

You will need to update your payload by adding the products field. If you do not intend to give product access to the user, leave it as a blank array. Please see below for an example payload:

{
  "emailAddress": "testuser@example.com",
  "products": []
}