Issue with license for Confluence and Jira

admin.atlassian

Hello,

I have an issue giving a license for Jira and Confluence to a user.

The user was deactivated. So I reactivated his account, but when I try to assign the licenses for him I have this error message: Unable to invite accounts that are deactivated.

 

 

 

Fabio Racobaldo _Catworkx_

Hi @admin.atlassian  and welcome,

did you follow this article https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html ?

Fabio