nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"resolution" mssing from the status flow

Mirela Todorova

I created two identical projects, using the same setup of Isseu types, Priorities, Workflows, Screens, etc.

However, I noticed that, when I resolve a ticket in one, it has a resolution, whereas the other doesn't >>

https://prnt.sc/BG_ag28ALEQY

https://prnt.sc/_RJk4CBC0eLL

Does anyone know how I can fix this so that I have resolution set up ?

Accepted answers

John Funk

Hi Mirela,

Can you share the screenshots of your Workflows for each one for the transition to Done? Specifically the post functions, which is where the Resolution field would be getting set.

All comments

John Funk

Hi Mirela,

Can you share the screenshots of your Workflows for each one for the transition to Done? Specifically the post functions, which is where the Resolution field would be getting set.

Mirela Todorova

Hi, sure.

Both projects reuse the same workflow: https://prnt.sc/dYiDhJaEsjn7

https://prnt.sc/wMyXoML4AZ5Z

John Funk

Hmm, there is not even a post function there to set the Resolution.

So in that case, go to the board, click the 3 dots menu to the upper right and choose Configure board. Do this for both boards. See if there is a box in one of the columns for Set resolution.

Mirela Todorova

I don't see this in either project

https://prnt.sc/ZqKsusytqKVu

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