How to count how many times the ticket is assigned to the same assignment group

Question

I'm trying to create a dashboard to show how many times each ticket has been assigned to the selected Assignment group (Project under group)

Example: EUS-363 ticket has been assigned to group A, and then to Group B and again back to Group A. In the dahsboard of Group A it will be shown twice as it was assigned to Group A twice.

Can this be done in JSM?

Duc Thang TRAN · Answer

Hello @Godigamuwa, Kalani

It's not a perfect solution, but I can suggest this if you only have 2 groups to monitor.

It can be done via Automation, and you'll need a Jira admin to create 2 fields of type number ("Assignee Time Group A" and "Assignee Time Group B").

For the automation, here's an example for the first group. You'll need to create more if/else conditions.

Trigger: When the value of Assignee Group changes

If: {{issue.Assignee Group.name}} contain Group A  AND {{issue.Assignee Time Group A}}   is empty 
Then: Edit {{issue.Assignee Time Group A}} = 1

If: {{issue.Assignee Group.name}} contain Group A  AND {{issue.Assignee Time Group A}}  >= 0 
Then: {{issue.Assignee Time Group A}} = {{issue.Assignee Time Group A}} +1

Hope this can help you :)

Susanna Babayan · Answer

I'll let others speak for themselves, but what I have seen before is counting how many times the tickets have been transitioned. so if you have a separate transition per group, you could potentially count how many times the ticket has been assigned to a certain group. but I'd suggest trying this in a test environment first