Copy all fields from JSM ticket to JIRA Software ticket when you link them together

Dolores Sotelo

I want to create an automation rule where when I link a JIRA Software ticket to a JIRA Service Desk ticket,  all of the fields from the JIRA Service Desk ticket will copy over to my JIRA Software ticket. I use both standard and custom fields on my project.

Can this be accomplished? 

Trudy P Claspill

Hello @Dolores Sotelo 

Welcome to the Atlassian community!

May we ask why you want to do this? What problem are you trying to solve with this?

Do you want the data copied only when the link is created, or do you want the data to remain in synch?

Should the process overwrite data that is already in the fields?

What if another JSM issue is linked to the same JSW issue?

What if the link is removed?

Are these projects Company Managed projects or Team Managed projects?