I can't create epic. Getting "Something's gone wrong" error.

Question

Hi, I just migrated from Jira standalone server to Jira cloud. And I can't create epics. The error window says "Something's gone wrong - Our team has been notified. If the problem persists, please contact Atlassian support". Because it doesn't tell me what has gone wrong, I don't know where to start.

Vincent Lau_vy79x2 · Answer

Hi Andy, thanks for creating the request. Sure I've permitted data access.

Andy Heinzer · Answer

Hi @Vincent Lau 
I created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1011210

I can't see a clear reason for this behavior, but perhaps if we can get your data access consent, someone from our support team can investigate your environment more closely to see if we can learn more about what is causing that error.

Vincent Lau_vy79x2 · Answer

Hi Trudy,

Thanks for getting back to me. Yes we are on the free subscription and yes all of our users see the same error when trying to create an epic.