Update reporter field from custom text field

Robin Stemmers

Hi All

I need help with my reporter field update.

I have an automation to extract the name and surname from the description field and updated Field X(name.surname@email.com)

This works fine.

Now I would like to update the reporter field with the custom field (name.surname@email.com).

I can see that the automation is successful, but it is not displaying the updated name, instead, it shows as anonymous, even though the username has Customer Portal Access.

 

I looked at this feed:  https://community.atlassian.com/t5/Jira-questions/Automation-Regex-extract-email-address-from-Issue-Description/qaq-p/1714786

But when I try it, it updates the username to Assist Bot.

 

Any ideas, how I can fix this?

 

This is what I have to extract the data:

@{{issue.description.match(".*requested for (\S+ \S+).*").replaceAll(" ", ".").toLowerCase}}@domain.com

Rebekka Heilmann (viadee)

Hi @Robin Stemmers 

is this a Portal-Only customer or an Atlassian Account (with Customer permission)? 

For Atlassian Accounts I think you need the ID to fill the reporter field. You get the ID per API Call when you have the Email.