I would like to enable my clients to send email

Question

How can I create an email like support@email.com that then automatically creates a ticket in Jira service desk.

Same question goes for Jira Discovery project (Product idea collection)

sharos.pillai · Answer

Hi @Kevin Tillier , Go to Project -> Project Settings -> Email requests.

Connect a custom email account -

After connection to your custom email account, click on the 3 dots and "Configure email request types"

Thanks

SP

Trudy P Claspill · Answer

Hello @Kevin Tillier

Welcome to the Atlassian community.

Jira Service Management projects in Jira Cloud automatically have an email address created for them, and Atlassian manages that email address so you don't have to. Refer to this documentation.

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

I don't have any information about using email to add to Jira Discovery.