No default setting for "Share with" when customer creates a request

Question

I have 1 customer in 1 organization submitting new ticket.

My expectation is that based on this setting

JSM will automatically populate "Share with" with the one and only org in which the customer is in.

What am I missing here?

Susan Hauth _Jira Queen_ · Answer

Hi,

It's officially a bug. JSDCLOUD-14257

Please vote/watch!

Susan

Susan Hauth _Jira Queen_ · Answer

Same here.  Just raised a support ticket as it seems to be a bug.

Ciara - _Eficode_ · Answer

I don't think you are missing anything Vladislav. We are having the same issue.

I will be raising a ticket with Atlassian to see if there is something going on here.

It was working before we upgraded.