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Service field is not persistant in ticket

Fabrice Gantois

Hello

We defined "service" on our JSM project and add the field in the tickets structure. (affected service).

The field viewable in the ticket and the list of values display but the selected value is not persistent after a refresh or reopen of the ticket the "service"field is empty again.

I define an automation rule which run perfectly to select a value on it.

Thanks in advance if someone can be explain my issue me why ansd help me to resolve it.

Fabrice

Accepted answers

Vijay Dadi_b69v44

hello @Fabrice Gantois ,

Can you share the snipper of your automation to set the affected service. I hope you are doing it using advanced mapping in Edit fields.

All comments

Vijay Dadi_b69v44

hello @Fabrice Gantois ,

Can you share the snipper of your automation to set the affected service. I hope you are doing it using advanced mapping in Edit fields.

Fabrice Gantois

Vijay
sorry for my mistakes.

Thanks for your answer. I will share my automation but currently i find a workaround via an other field.
but I didn't use advacned mapping , i sure that wasn't the reason of non persistent value.

Fabrice

Fabrice Gantois

Hello
please find the part of my automation rule

and now the value became persistent

thanks a lot

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