How we can configure JIRA for real time SLA monitoring, reporting and alerting
Hi @Sandeepsai
Jira doesn't come with a built in SLA monitoring functionality. On the other hand, Jira Service Management does. If you are referring to JSM, then follow these instructions https://support.atlassian.com/jira-service-management-cloud/docs/create-service-level-agreements-slas/
If you are referring to Jira, then you need to install an app from the marketplace. You can start by trying out a few https://marketplace.atlassian.com/search?hosting=cloud&query=sla and see which one suit your need. Then you have to follow the instruction of the vendor for setting it up.
Let me know if that helped.
Hi @Sandeepsai,
SLA's are part of Jira Service Management. You can read more about the topic from this collection of support articles.
Hope this helps!
is there any workaround for Jira like possible with Automation rules or something ?
or we need to install a addon only ?
I can recommend the SLA Time and Report for Jira add-on developed by our team.
You can use the SLA Grid in the add-on to view SLA information in real-time.
You can receive alerts of SLA breaches in the comment section of a ticket or via Slack. This can be configured in SLA Settings.
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