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Timeline in board does not present the bars

Anna Bronshtein

We have an hierarchy of epics and tasks with dependencies between the tasks.

I created a scrum board based on filter and added a timeline to the board.

The timeline does not present the scheduled bars and their dependencies although the tasks are assigned to sprints.

Screenshot 2024-06-13 at 12.31.56.png

What am I missing?

Accepted answers

All comments

Dave Rosenlund (Trundl)

Welcome to the community, @Anna Bronshtein 👋 I'm sorry to hear about your troubles. I have a couple of questions that may get us closer to the solution:

What happens if you expand the hierarchy and reveal the children of the epics? Can you share a screenshot of this?
What date fields are being used? Do they match the timeline configuration?
Have you tried testing the timeline view in another context with different issues?

The more details you share, the more likely it is someone here will be able to help you.

-dave

Anna Bronshtein

Hi @Dave Rosenlund _Trundl_

Thank you for taking the time to assist.

Here are the answers to your questions:

Nothing changes when expended:
There is an automation that populates the Start Date and End Date based on sprint's definition.
I was not able to find it in the timeline configurations - can you please direct me where I can find it?
The timeline view works as expected only in the project board, the one that is based on the project and not a filter. In other filter based boards it is not working.

Dave Rosenlund (Trundl)

Thanks for the additional details, @Anna Bronshtein 👍

Please tell us exactly how you are creating a "filter timeline." In other words, if the project board (default) timeline works as expected, we'll need to examine what filters are being used and how they may be impacting your filtered timeline.

~~~~~~~~~~~~~~

To learn more about how your timelines are configured please read this page carefully: What does the project timeline show?

Note, for example, the timeline uses Start Date and Due Date (not End Date) by default.

Disclaimer: I do not have Jira Cloud Premium myself, as you do. I might be missing something here and I hope others will feel free to speak up.

-dave

Anna Bronshtein

@Dave Rosenlund _Trundl_ The definition is to use the sprints for the timeline and it does work in the board which is based on the project and not filter

Screenshot 2024-06-13 at 19.29.27.png

Earl McCutcheon

Hello @Anna Bronshtein ,

Looking at the screenshots there is no indications of a sprint dates in the Sprint Row at the top of the timeline, this is indicating that the sprint do not have star and end dates set.

If you navigate to the backlog and look at the sprints what are the dates set to?

Example:

Screenshot 2024-06-14 at 5.30.52 PM.png

Regards,
Earl

Anna Bronshtein

@Earl McCutcheon Thank you for taking the time to reply.

The sprints dates are defined properly

Screenshot 2024-06-15 at 9.01.58.png

The timeline view is working properly when based on a project, but when based on a filter they are missing.

Earl McCutcheon

Hi @Anna Bronshtein ,

Thanks for confirming, and that is weird, I'm not sure why this is failing to show up. So, at this point, I want to get in the instance and get a closer look at what is going on here.

I see that you had created a support request for this that looks like it was opened and then closed by you, possibly in error. I went ahead and re-opened the request and assigned it to myself, but let's follow up in the Support portal and do some more troubleshooting here:

https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-294506

Regards,
Earl

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