Dynamic form and form to PDF

Martina Bassi

Hello community,

we need to import in JSM a project currently built and used in Microsoft Access.
The project goal is the scraps management, form the factory to the supplier.
The flow is really simple:
found a scrap in the factory >
open a request in JSM through a form (let's call it formA.1) with mandatory and not fields > analysis of request in JSM with further info to append in the previous formA.1 + button "SQE escalation Y|N" (formA.2) >
if button "SQE escalation == Y" append info in the previous formA.2 (formA.3) and send email to supplier with formA.3 in attachment.

So my questions are:
- is it possible to have a dynamic form which can be populated in different moments of workflow?
- is it possible to export a form in pdf and send it through email with automation?
- formA.1 is in italian. The final formA.3 must be in english. Is it possible to have an automatic translation?

Thank you very much,
Martina

David Redwine

1 - yes, Jira Automation is often the most flexible way to handle this, but workflow post functions are also often used, and transition screens are also sometimes used to pop up extra screens to ask the user for additional input at different steps in the workflow.

2- Yes,  See this link for emailing pdf of form to JSM licensed user, and at the bottom of the KB article is a link to "emailing a pdf of a JSM ticket form to a portal only user". 

https://confluence.atlassian.com/jirakb/how-to-send-jsm-form-pdfs-as-an-email-attachment-to-specific-users-using-automation-1167830111.html

3- There is no automatic translation.  Even the Jira Marketplace plugins for translation, for the most part only translate the comments on a form....and they are usually called manually in Jira.  However it is easy enough for your end users to use Google translate for the Italian PDF they receive...it is the closest thing to a human translator you will probably find.  See the following 2 links.

https://www.adobe.com/acrobat/hub/translate-a-pdf.html

https://support.google.com/translate/answer/2534559