Enhanced Link - is not possible to add in Create ticket Screen

Question

While creating a ticket is it possible to add Enhanced Link? i.e., we need to add enhanced link in create screen as of now only in edit screen I can see enhanced link button., If so how to do it.

Please let know why we are not showing enhanced link while creating the ticket.

Thanks for the quick support

Karthikeyan Ponnusamy Jayachandran · Answer

Thanks for the response,

we are ready to use Enhanced link in Edit screen but after linking the tickets through Enhanced link, the Linked issue field also showing in Edit screen, now user has confusion to update the links through Linked issue or Enhanced link

therefore., is it possible to hide Linked issue field which pops out after we are linking ticket using Enhanced link?

or is it possible to hide Linked issue button selection itself?

Dave Rosenlund (Trundl) · Answer

Welcome to the community, @Karthikeyan Ponnusamy Jayachandran  👋

As far as I can see, you are right. This is not possible today.

However, I have found a related enhancement request that you may want to vote for, add a comment on, and/or watch.

Give site admins the ability to change smart link default view for all users: JiRACLOUD-79892

If/when this is implemented, it may also enable site admins to make the field you describe part of the create issue screen.

I hope this helps,

-dave