Send out summary emails containing open tickets

Question

I want to send out a summary email each week, containing the open tickets per user.

I've got the automation rule set up, and it works, however I get an email per ticket, so for every open ticket, this email gets sent.

Is it possible to set up an automation rule, which only sends out 1 email containing a summary?

(for the example i scheduled it to run every 5 minutes for testing purposes)

Jordy Hermans · Answer

Hi @Duc Thang TRAN ,

I did some more testing with your solution and I got it to work, thank you so much!

Kind regards,

Jordy

Duc Thang TRAN · Answer

Hello @Jordy Hermans 
It depends on how you configured the automation. Normally, In my case  the rule triggers one time and sends one email with the entire list.

Jordy Hermans · Answer

Thanks for your reply!

The config you've send me works, but unfortunately I'm still receiving an email per open ticket, so it hasn't solved my problem just yet...