why entitlements fields are same for all products

eb

 

Dear community, i want some fields in one product and others fields different fields in other products, is this possible?

 

by the way if I show entitlement ON issue, is it by design, agent need reselect "Entitlement" to select product ? why on issue not all entitlement are shown on a client or ORG

Bhaargavi Natarajan

Hi @EB

Thank you for reaching out to the Atlassian Community!

By design, the entitlement fields you create are common to all products and thus are associated with all products that you create and set up as well. You can choose to not fill out certain entitlement fields for certain products and/or not show them on the issue view (toggle option to off) if you want to be able to show different fields for different products.

I could not clearly understand what you mean by your second question - can you please provide clarification? Any screenshot that may help is also welcome  

Regards

Bhaargavi