I can't follow any link to Confluence or Jira

Question

Hi!

I have a weird issue, every time I click on an URL that someone has shared with me that points to a Confluence page or a Jira issue I always get redirected to the Login page for Attlassian. It does not matter how many times I log in, I still get the login page. Once I'm logged in, I don't get redirected to the initial link but instead to my accounts dashboard, where I need to browse my way into the product -> project -> issue.

I tried deleting cookies and different browsers but the issue persists.

Any feedback or ideas are mora than welcome!

Thanks!

Teodora V _Warsaw Dynamics_ · Answer

That's so annoying. I've done a bit of a research for similar problems on the Community and someone suggested it may be connected with the Confluence remote API. But maybe you can write to the Atlassian support team and get personalized help based on your issue.

Javier De Las Casas · Answer

Hi @Teodora V _Warsaw Dynamics_

I am 99% sure is the right account and that I have permissions because I can browse myself into the specific page or issue. It's just that the links never work for me but I can  go from my dashboard, choose my product, then my project and so on until I reach the desired Confluence page or Jira issue. If I use the link I get the login page every time, if I browse myself into the page I want to see I can see it like any of my co-workers.

Teodora V _Warsaw Dynamics_ · Answer

Are you sure you are logging in with the correct/associated Atlassian ID? Sometimes, the login may mix accounts and log you in as a separate user (not the one you need to view the resources).

Also, are you sure you have the Jira/Confluence permissions to view the content? Maybe an instance admin can validate that.