Can we restrict visibility of tickets for agents on a project to see only the tickets created by them. Its only for one of the agent in a project who is external and do not wish to show all the tickets from the Project.
Hi @Namrata Kalbag ,
Welcome to the community !!
You need to make use of Issue security scheme and grant access to Assignee, Reporter OR only for required users/groups to view the tickets.
Make use of Automation rule to set security scheme when a ticket is created.
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