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How to hide button "Record a video" from issue view

Lukas Meitner_yvextv

Hi all,

is it possible to somehow hide or remove the "Record a video" button linked to a Loom services for all users of an JIRA instance? I am the admin of the instance and lot of users ask me what the button is and how they can use it. We are not going to use Loom at all.

Thank you very much,

Lukas

Accepted answers

Lukas Meitner_yvextv

Hi all,

resolved by raising a bug: https://support.atlassian.com/requests/JST-1009835

Hope, it will help to other JIRA admins dealing with this issue.

Lukas

All comments

Tinker Fadoua

Welcome to the Atlassian Community @Lukas Meitner !

Is Loom integrated with Jira? You have 2 options:

Either remove the integration
Or uninstall the add-on if you have it installed

If you can elaborate little bit about Jira/Loom integration it will be very helpful.

Best,

Fadoua

Lukas Meitner_yvextv

Hi Fadoua,

thank you for your answer.

I think, the button was added by Atlassian during some marketing / promo activities. I did not install any plug-in nor integrate the Loom services with our instance of JIRA.

Just to be sure, I looked in the administration (organization -> site -> product -> apps ...) and found nothing. If I, as a user, want to remove the button, I must click the button -> three dots -> "Not interested". Only after that, the button disappear. But the issue is that I as the admin, cannot remove the button to prevent annoying questions from users, who:

cannot use it without registration to a 3rd party services.
don't know, what is it -> they ask for more information, why they see it, how they can use it, why they cannot use it.
why admins added the button in the view.
why admins cannot remove the button globally.