Unable to view screenshots attached in confluence document

Question

Hello

While creating a confluence document, there were certain screenshots that were attached to the document but now we are not able to see the screenshots and it shows as 'Preview Unavailable'.

Even exporting the document in word or PDF is not being able to show the screenshots.

Kindly help.

Pushkar Pradhan · Answer

Hello Fabio, thanks for the quick revert. I had taken some screenshots for reference from different places and attached to the document. At time of documentation, the images were shown and there was no issue. However, when I try to go back to the document for reference, I get the message as 'Preview unavailable'. There is no other message or reference to consider. In this regards, what is the way forward?

Pushkar

Fabio Racobaldo _Catworkx_ · Answer

Hi @Pushkar Pradhan and welcome,

please could you provide us more information about screenshots (image format, size and so on).

The 'Preview unavailable' status for inserted images in Confluence can be due to issues such as insufficient permissions, unsupported image formats, large file sizes, network problems, or configuration errors.

Fabio