User '712020:ad8bb858-d668-4dc5-b075-a7a79b876156' cannot be assigned issues

Question

Hi.

I need help.

I want to put this user as an assignee, but it shows this error

"User '712020:ad8bb858-d668-4dc5-b075-a7a79b876156' cannot be assigned issues"

How do I fix this?

I want this user to be assignee and able to assign the ticket to other user.

Nur Amira · Answer

Noted that, thank you John Funk.

John Funk · Answer

No, the person must have an Agent license for Jira Service Management because those are the only persons who can change values of JSM issues or transition them. Customers do not have a license.

Nur Amira · Answer

Can customer be the assignee? since that customer want to delegate to her team members. Is it possible?