I have a company-managed project and I have customised my issue hierarchy, renaming Epics to Features and adding a new level. I want to create a Scrum Board that shows only Level 1 issues - Concept, Improvement, Feature (was Epic). I have already created a bunch of Concept, Improvement, Feature tickets as you can see by this filter search: But only 2 are showing in my backlog: This is my board filter: It seems that I can only see the Feature Type tickets in my Features & Improvements panel: I can however see the Feature tickets in the Active Sprint Board. So it seems that it is just the backlog that doesn't display the Feature Issue Type. Is this a limitation of Jira? Can I configure my project to show Level 2 tickets in the Parent Sidebar and the Feature tickets in the backlog itself?

@Trudy P Claspill Interestingly it appears that the same rule applies for the filter in the backlog: Whereas on my Active Sprint board the filter shows all level 1 issues: Or is this a configuration I can change?

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Can I create a scrum board for Level 1 issues?

Scott MacKenzie_i0k9ya

I have a company-managed project and I have customised my issue hierarchy, renaming Epics to Features and adding a new level.

Screen Shot 2024-06-11 at 11.50.45 am.png

I want to create a Scrum Board that shows only Level 1 issues - Concept, Improvement, Feature (was Epic).

I have already created a bunch of Concept, Improvement, Feature tickets as you can see by this filter search:

Screen Shot 2024-06-11 at 11.54.20 am.png

But only 2 are showing in my backlog:

Screen Shot 2024-06-11 at 11.56.44 am.png

This is my board filter:

Screen Shot 2024-06-11 at 11.59.23 am.png

It seems that I can only see the Feature Type tickets in my Features & Improvements panel:

Screen Shot 2024-06-11 at 2.52.42 pm.png

I can however see the Feature tickets in the Active Sprint Board.

Screen Shot 2024-06-11 at 2.53.49 pm.png

So it seems that it is just the backlog that doesn't display the Feature Issue Type.

Is this a limitation of Jira?

Can I configure my project to show Level 2 tickets in the Parent Sidebar and the Feature tickets in the backlog itself?

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Trudy P Claspill

Hello @Scott MacKenzie

Welcome to the Atlassian community.

Can I configure my project to show Level 2 tickets in the Parent Sidebar and the Feature tickets in the backlog itself?

No, you can't.

Jira has some special functionality associated with the Epic issue type that is created out of the box. That panel in the backlog screen is one of those special functions.

Jira allow you to rename the issue from Epic to something else, but that special function is still tied to that original issue type.

That panel can't be reconfigured to show a different issue type instead.

I looked for a change request about this but did not find one during my quick searching.

Scott MacKenzie_i0k9ya

Yes, I think that that panel should be a space for parent tickets of the level you are looking at, or that your board is filtered to see.

Trudy P Claspill

You should provide that feedback directly to Atlassian. You can use the Feedback option built into the Jira application. Or you can ask your Jira administrators to open a support case with Atlassian.

Screenshot 2024-06-12 at 12.17.37 AM.png

Scott MacKenzie_i0k9ya

Thanks Trudy

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