Using JQL in Automation

Question

I set up an automation so that when an issue is unassigned for 30 minutes, it sends a reminder email and it's been working great. The problem is we will have tickets that come in sometimes on the weekend and in the middle of the night. How do I change my automation so that we only get the reminder emails during business hours Monday to Friday 0800 to 1700?

Joseph Chung Yin · Answer

@Jaylon Douglas -

Welcome to the community.  You can change your automation rule to be triggered from a "Scheduled"  (essentially cron scheduling setup).  This means that your rule only be executed in the specified times.

Hope this helps.

Best, Joseph Chung Yin

Aaron Pavez _ServiceRocket_ · Answer

Hi @Jaylon Douglas

There is a When:Scheduled

That will run it based on Time.

More info here:

https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/

Regards

Aaron