Unable to move columns / statuses on a Team Managed Project

Question

I am an Admin on a Team Managed project that I set up.  After using the board for over a year, several weeks ago, I lost the ability to move my columns (statuses) on the board.  I have tried to work around this but now I am at a point where I have several unnecessary columns and my board is cluttered. It doesn't state I am not permitted to move the column, it just doesn't give me the icon when I click on the header, to move it.

Lastly, if I go to the ...More icon, I cannot customize my board, only my cards.

John Funk · Answer

Hi @dfine  - Welcome to the Atlassian Community!

This sounds like you should go ahead and submit a support ticket to Atlassian.

https://support.atlassian.com/contact/#/

Please post back here with the solution for future readers. Good luck!

Emily _ DevSamurai · Answer

Hi @dfine

As far as I understand, there are a couple of possibilities that lead to the challenges you're facing, even as an admin:

1. Workflow and Column Mapping: In Jira, columns on the board represent workflow statuses. The inability to move columns might be due to a mismatch between your board columns and the configured workflow.

Check the workflow settings for your project. Ensure each column on the board has a corresponding status in the workflow.

Verify there are transitions (actions) defined between the statuses mapped to your columns. Without proper transitions, Jira won't allow moving issues between columns, effectively locking the columns in place.

2. Board Permissions: Double-check board permissions within Jira. Even as a project admin, specific board permissions could restrict column movement for certain user roles.

I hope this will help!