Problem with custom panel on Public Link

Question

Hi,

I'm having a problem with custom panels, when I use them, I have a permission problem on the public link.

The problem disappears if I use a default presets, but if I delete the emoji or use a custom emoji, the panel disappears because of a rights issue.

My problem only concerns the public link, my document also has viewing rights for anonymous users and there is no problem on the anonymous link.

Custom panel (custom emoji) on public link:

Same page on anonymous link:

Default preset (info panel) on public link:

Can anyone help me?

Mickaël TONNELIER · Answer

Thanks Barbara,

Yes, and I understand that, but I don't use custom emojis, I use a built-in emoji.

I think it's the component itself (custom panel), because when I use the info emoji, we can see that it's not the same emoji used by the info panel.

Custom panel with emoji info:

Info panel:

Barbara Szczesniak · Answer

@Mickaël TONNELIER Welcome to the Atlassian Community!

This is apparently a known issue for custom emojis—see https://community.atlassian.com/t5/Confluence-questions/Why-are-custom-added-emoji-not-visible-in-public-links/qaq-p/2126912

I'm not sure why there would be an issue if you remove the emoji. Maybe someone else can comment on this.