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Why doesn't my project board appear in my project sidebar? (June, 2024)

Leo Stevens_rnt6u2

I've seen traffic around the same exact issue, but since they were all older, I'm restarting this thread. The suggestions on the previous thread didn't help. Our team could see our Kanban board yesterday, and with no changes to our project settings, we can't see it today.

Jira 2024-06-07 131647.png

Accepted answers

Trudy P Claspill

Hello @Leo Stevens

First let us confirm that you board hasn't been deleted. If you go to the screen listing all boards, are you able to find your board in the list?

https://<your base url>/jira/boards

Second, you may want to check if there is an incident affecting the Atlassian or Jira Cloud ecosystem.

https://status.atlassian.com/

According to that page there was a partial outage earlier today and the page still shows "infrastructure degradation", so they may still be recovering from the problem.

All comments

Trudy P Claspill

Hello @Leo Stevens

First let us confirm that you board hasn't been deleted. If you go to the screen listing all boards, are you able to find your board in the list?

https://<your base url>/jira/boards

Second, you may want to check if there is an incident affecting the Atlassian or Jira Cloud ecosystem.

https://status.atlassian.com/

According to that page there was a partial outage earlier today and the page still shows "infrastructure degradation", so they may still be recovering from the problem.

Leo Stevens_rnt6u2

@Trudy P Claspill when I look for my boards I get this:

Jira 2024-06-07 133112.png

I am a Jira user, and I am the admin, so this leads me to believe we are caught in an Atlassian issue. I'll give it some time to see if they recover.

I also, for fun, tried to click on "+Create Board" while in our project. I was following the steps there to tie the board to the project shown above (our "TC" project). That resulted in this error from Atlassian:

Jira 2024-06-07 133519.png

Followed by this one:

Jira 2024-06-07 133540.png

Seems like they are definitely having issues on their side.

Trudy P Claspill

When you tried to look for your boards, did you make sure to replace the <your base url> text in my sample URL?

I recommend you open a support case directly with Atlassian ASAP. The updates on the incident in their status page are many ours old and indicate the problem is resolved. If you are still experiencing issues that are related to that problem you should get them re-engaged sooner rather than later.

Leo Stevens_rnt6u2

@Trudy P Claspill yes, I replaced the text in your sample URL with ours. Actually, I just went to our project URL and in the URL bar, deleted everything after the /jira/ part and added the word "boards" (so then it was .../jira/boards), and that was the message I got. I'll get Atlassian engaged ASAP. Thanks for your help!

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