Does anyone use the Sync Confluence to Zendesk add-on?

Sarah Statz_7m1j2d

I'm looking for any information anyone might have on the app add-on for syncing Confluence to Zendesk to be able to see confluence docs in the Zendesk Knowledge Articles.

My main questions are, can you decide which spaces, or better yet individual pages within a space get shared to Zendesk? Or does it have to sync everything?

How does it present (screenshots if possible) within Zendesk and how searchable do you find the information once in Zendesk?

How do you find the syncing to work overall? Do you encounter any issues with it at all? If so, is it frequent?

Any other information you can share on this feature?

Kristian Klima_gtcuat

Hi @Sarah Statz 

I experimented with the app (presuming the same app) and I abandoned the idea very quickly.

I was able to sync individual pages.

Once in Zendesk, the articles show in the Zendesk help center as far as I can remember.

There were formatting issues, image issues, link issues (article 1 linking to article 2). 

There are limitations when it comes to content organization which makes navigation impossible effectively rendering users to 'must know what I'm searching for'.

Put it this way, it was easier to find the information in our documentation built with Scroll Viewport (by K15t) than it was on Zendesk.

I'm pretty sure that there are other ways to get your Confluence content to Zendesk but I didn't want to spend time and resources to built and maintain a custom solution.

BTW, you can sync content to Jira Service Management which is a Zendesk alternative.