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Copy comment if "reply to customer"

Haseeb Khan_2yi1lu

I'm trying to copy a comment to a linked issue, but only if that comment is of the type "Reply to customer" as one project is linked to them and the other is not. In automation, how do I specify the condition of comment type? Bonus points if I can sync all comments of same type between tickets

Accepted answers

Fernando Eugênio da Silva

@Haseeb Khan

You can use an advance compare condition and do the following:

Using this, Jira will validate if the comment is public (reply to customer) before follow the other automation steps.

Hope this helps you.

Fernando

All comments

Fernando Eugênio da Silva

@Haseeb Khan

You can use an advance compare condition and do the following:

Using this, Jira will validate if the comment is public (reply to customer) before follow the other automation steps.

Hope this helps you.

Fernando

Haseeb Khan_2yi1lu

Thanks @Fernando Eugênio da Silva , this helps. But when I try to add a comment after this, I only see the option to add a comment to the same issue. I am trying to copy the triggering comment to a linked issue as customer reply

Fernando Eugênio da Silva

@Haseeb Khan

You need to add a branch > for related issues > Action to Add a comment and use the smartvalues: {{triggerIssue.comment.last.body}}

Have you tried this?

Haseeb Khan_2yi1lu

Awesome! it's working as intended. One other issue. This comment is showing up as from Jira automation. Where can I change that from the person who made this comment. Or would I have to use smart values and add the name into the comment itself?

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