Adding a team as Service Owners

Question

Hello Atlassian Community!
I encountered a problem while setting up Services in JSM project.

I can create a new Service, name it and set tier but when it comes to choosing Service Owners it says that I don't have permission for this, even though I have all administrative rights. I can create a new team but it doesn't show up in service setting.

Could it be due to limitations of the trial version? Or is the problem caused by something else?

Nadhila Savira · Accepted Answer

Hi Dominik,

This is Nadhila from Atlassian.

It seems like you're trying to access our Asset Management feature, which indeed is not available for the Free nor Standard subscription. Please see our pricing page for more details on what is and what is not available for you: https://www.atlassian.com/software/jira/service-management/pricing

Our Asset Management feature can be found in more detail here: https://www.atlassian.com/software/jira/service-management/features/itsm#asset-management

Cecilia Grip_asdbkv · Accepted Answer

This helped me resolve the described problem:

https://confluence.atlassian.com/jirakb/unable-to-add-teams-as-service-owners-1416824107.html