Show message to let users know the volume of requests

Miriam E. Coronado C.

How can I show a message to my clients in an email or in the
request portal, indicating the volume (high, low, normal)
of requests that we have to attend to? as if it were a traffic light
which gives you an idea of ​​how long it may take to serve you.

Thanks

Graham Twine_rtcp9b

Hello Miriam,

 

The complexity would be quite complicated.

Consider the duration it takes to complete each type of task and the number of agents etc

The idea being thus.

Number of issues in the To Do status multiplied by the time it will take.

Then take the time line and break it into regions for green amber and red.

The time to resolution for all outstanding issues equals number of issues that have the same duration to complete multiplied by time constant

If green is 0 to 2 hours, amber is 2 to 4 hours and red is greater than 4 hours.

The time to resolution calculated would determine the colour.

Now where to display this would depend on the plugins available / DC or cloud etc.
One can use a lozenge or other css / html element to achieve this requirement as a fragment.

If Scriptrunner is available, cloud or DC will also determine how this solution is achieved.

Placement can be on a panel for the project / global etc. there is not enough info to identify the correct implementation.

 

The screen is divided into panels and these can be used to determine where to place the element. A service project portal can have custom elements.

For JSD using Scriptrunner

XML example generated by the plugin

<web-resource key='customerPortal' name='ScriptRunner generated web resource - customerPortal'>
  <transformation extension='css'>
    <transformer key='tracking-transformer' />
  </transformation>
  <transformation extension='js'>
    <transformer key='tracking-transformer' />
  </transformation>
  <resource name='QueueTimer.js' type='download' location='queue-time.js' />
  <context>com.atlassian.servicedesk.application:about</context>
</web-resource>