How do I get all Jira notifications as a reporter? I don't receieve any updates?

Question

As a reporter I should get all updates to that ticket, but I don't receive any even though my notification settings seem are all selected.

To add and confirm:

- I do receive notifications via email if I have a comment with my name tagged in it

- and there's nothing that appears in my spam folder

Igor Stojkovic_bwm6k2 · Answer

Hey Joseph,

Please check the documentation regarding setup of notifications for JSM:

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/

Regards,

Igor

Yong Yang · Answer

Hi @Joseph Marafioti

Welcome to our Community.

It seems you're using JSM. In JSM, the reporter is taken as a customer. There's a customer notification configuration in JSM Project Setting, which will tell you what events/scenarios will notify the customer/reporter.

Hope it helps & Thanks

YY哥