Update JSM tickets based on the progress of linked JIRA ticket progress

Anil Rao_ixik2n

We have a JSM instance which accepts forms from user and creates a JSM ticket. 

After an approval in JSM ticket,  JSM Automation creates tasks in JIRA Software (a different project)for backend operations.  JSM links the issue to the JIRA software 

Once the backend operations completes in JIRA software Project, Task gets closed. Is there a way for us to automatically close the JSM ticket based on the progress in the JIRA software project ?

Stephen.Lugton

@Anil Rao You can use automation with a 'Linked Issues' Branching, e.g.:

 

You can then add whatever logic you want and transition the JSM ticket,