nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

customer portal: to choose agent by customer

Emilia KASPRZYK

i need help with next issue, i can't find the way to change it by myself.

Second, i would like to give a choice to customers whos' help they need? is that possible at all?

2024-06-05 11h25_17 Anonymous .png

Accepted answers

Kai Becker

Hi @Emilia KASPRZYK

thanks for your question. What do you mean by "choose assignee by customer" ?

Regarding the options for the customer to reject or close a ticket, you have to go into the workflow of that request type or its corresponding issue type and make sure to enable the checkbox on these transitions:

Screenshot 2024-06-06 at 11.14.12.png

All comments

Kai Becker

Hi @Emilia KASPRZYK

thanks for your question. What do you mean by "choose assignee by customer" ?

Screenshot 2024-06-06 at 11.14.12.png

Emilia KASPRZYK

Regarding the options for the customer to reject or close a ticket - found it, thank you.

for What do you mean by "choose assignee by customer" - i would like to give to customer rights to choose his agent, is that possible? The person who resolve his problem.

Kai Becker

Hi @Emilia KASPRZYK

thanks for clarification. As far as I know, there is no solution to let the customer pick his agent.

Sorry...

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management